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Shipping and Returns
Returns Policy
  All merchandise may be returned within 30 days of purchase with proof of purchase. BUT, if you would be kind enough to contact us before you return your product we can help make sure that the product is working to your satisfaction. Let's face it, ButtKicker brand products are unique, and how they are installed, setup and connected to your other equipment can affect their performance and therefore your satisfaction. Our customers tell us they absolutely love ButtKicker products - so please allow us to help you first - call us at 1-888-676-2828 or email support@guitammer.com Product must be in its original packaging and returned in resaleable condition. Product MUST have an RMA# for return. Please contact us for an RMA Product not returned in resaleable condition may be subject to a 15% restocking fee. No returns after 30 days.
Shipping Policy
 

Shipping Policy

Our regular shipping hours are 9:00 - 3:00 Monday through Friday EST. Orders placed after after 12:00PM may not be shipped until the following business day.

We only ship to US and Canadian addresses. Canadian customers are responsible for all duties, fees, taxes, etc. and these amounts will be charged separately by the shipper, customs broker, etc. We cannot and will not ship 240v versions of any of our products to US or Canadian addresses, without exception. Thank you for your understanding of these policies.

All shipping is done through UPS. All shipping options are listed with live rates on the shopping cart page after a product has been added. If you're in the Columbus, Ohio area and would rather pick up your order - please give us a call first

Tracking Information
 

Tracking Information

Tracking information is sent with each order in an email from our order processing department. If you've lost your tracking number, contact us with your order number and we will resend it

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